Either Verizon or UPS swapped out my Galaxy S21 trade-in with a Motorola black 23
NWohiogirl
Newbie

Surprise!! I packaged and dropped in UPS box my Galaxy S21 trade-in on my new S23 and Verizon said I sent them a basic ceramic black Motorola!!!

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vzw_customer_support
Customer Service Rep

We want to make sure you get credit for the right device. I'd be happy to take a look at the situation and figure out what we can do to remedy this. We'll send you a Private Note shortly.

~Jesse

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NWohiogirl
Newbie

Peter of Verizon said that he has now located my trade in Galaxy 21 in the warehouse.  I told him I will believe this when UPS claim investigators inform me of that

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