Executviive Leadership Team - HELP

[G81N]

Hello,

How do I contact and get HELP from Executive Leadership team. I want them to review the notes on my account understand the concern, call me and discuss further to resolve the issue.

I have tried reaching out to the executive leadership team via the portal but to no avail.

Thank you

N

[vzw_customer_support]

We want you to get the help you need from us. The last thing we want is for you to have any unresolved concerns and we'd love to take a closer look and better help you with any problems you're facing. We're sending you a Private Message so we can better assist.

~Jesse

[G81N]

Hello Jesse / Natasha,

I have responded to your private messsage.  Hope to hear soon from you.

Thank you

Nikunj

[G81N]

For the awareness of community members, I would like to state that my account is well documented (as confirmed by various Verizon representatives from different departments as well as the Verizon corporate store [3 different stores]  representatives). However, despite it being a legitimate request, the company is currently unwilling to honor the documentation in my account.

[EBig]

I've had a horrendous experience with VZ wireless and will be moving my account, 4 lines and 2 Apple watch lines, to AT&T this week, unless I hear from someone in VZ executive office that reports into Dan Schulman.  --Eric B

[vzw_customer_support]

Hello, sorry to hear you had a bad experience. We would hate to lose your business. Let's work together and get this resolved.  I have sent you a private message to review your concerns. 

-Nikki