Enthusiast - Level 1


I am posting in hopes that someone may have an idea or solution to my story other than switch.

  • visited a Verizon store in Nov 22 for something simple with my Galaxy Note phone (approximately 1  year old)
  • saw the new S22 Ultra and the employee said lets check your account to see what you may be eligle for
  • Supposedly my account had the following special promotions
    • Up to $800 of Select Android Smartphones for upgrades w/ damaged Trade-In Accepted Promotion Value $800
    • Galaxy Watch5 as low as $5/mo Value $150
  • I did not need either a new phone or a watch (which I really didnt even need, however with the offers it seemed like why not try)
  • I DID NOT receive $950 in credits/ promotions / offers (whatever they want to call it) instead I received $175. WHAT, that is quite a spread, dont you think.   Keep in mind there was absolutely nothing wrong with the device I traded in
  • I have been calling customer service each month after I get my bill to see why it is not fixed yet with absolutely NO luck
  • Talk about a bait & switch of huge proportion from a so called reputable company

I cant find a customer retention number and honestly not even sure customer retention could fix such a deceitful act.  I am a long standing customer.  I have only ever used Verizon, until now.  I refuse to place one more call to the general customer service line, I have already lost too many hours of my life on that line trying to sort this out

If anyone has any ideas I am certainly open to try.  

Thank you in advance

1 Reply
Customer Service Rep

We want to do everything we can to help you with any changes to your account as well as any promotions you're elegible for. We'll send you a Private Note shortly.