How come I only got $400 off trade instead of the full $800?
deewat87
Newbie

I recently just got a Samsung Galaxy S22, and I'll be sending my old phone in for trade in. The old phone is a Samsung Galaxy S10+. I wish I ordered it online because it said that my phone would be eligible for the $800 off but I wanted to get it sooner so I went into the store instead. Well, now looking at my next bill they only gave me $400 instead of $800 off for my trade in. So confused. It works, no water damage,  no cracked screen, and has a tiny crack on the back. Does it have to be in total mint condition to get the full $800? Because I've heard/read that people received the full $800 off with a lot more damage.

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Re: How come I only got $400 off trade instead of the full $800?
vzw_customer_support
Customer Service Rep

 

Thank you for reaching us out! I will be sending you a private note. >Jocelyn

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