How to reach someone that can help?
Jimishen2003
Newbie

So  I traded in my old iPhone for an upgraded iPhone under the 800$ promotion.  The credit was never applied correctly and now I am getting charged every month for the new phone. I have spent countless hours on the phone complaining. They fix it and the next month the charge for a new phone reappears.  Despite numerous phone calls and reassurances that this has been fixed, no such luck. Where do I go from here?

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2 Replies
eben25
Enthusiast - Level 2

Same thing happened to me.  Hard to stand by a company with business practices like this. 

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vzw_customer_support
Customer Service Rep

We're sorry to hear that you're having problems with your promotion. I'd be happy to help get this taken care of for you. I'll send you a Private Note shortly so I can assist.

~Jesse

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