So I traded in my old iPhone for an upgraded iPhone under the 800$ promotion. The credit was never applied correctly and now I am getting charged every month for the new phone. I have spent countless hours on the phone complaining. They fix it and the next month the charge for a new phone reappears. Despite numerous phone calls and reassurances that this has been fixed, no such luck. Where do I go from here?
We're sorry to hear that you're having problems with your promotion. I'd be happy to help get this taken care of for you. I'll send you a Private Note shortly so I can assist.
~Jesse
Same thing happened to me. Hard to stand by a company with business practices like this.
Start a new topic or ask questions in the open forum.
