I accidentally cancelled my order.

[flowermama25]

I accidentally cancelled my order to get the iPhone 17 pro max. I already paid a down payment before. I tried to go back so I can trade in my current phone and now it’s tripled the amount. Any way I can get my order back?

[AliceFoster234]

I accidentally cancelled my iPhone 17 Pro Max order after paying a down payment. When I tried to reorder with trade‑in, the price tripled. Can the original order be reinstated at the original down payment amount?

[vzw_customer_support]

We can definitely check out the order with you and see what options we have. We're sending a private message your way to help. 

-Cait

[vzw_customer_support]

We wouldn't be able to get the original order back once its cancelled but you can place a new one with our current promotions and trade in offers. 

-Meg

[flowermama25]

What about the amount that I owed then? Would I get it back?

[vzw_customer_support]

Once the order cancels, any money you paid up front will be refunded to the method of payment. It can take up to 7 days for it to update.

-Joe