It's been over 2 months... Trade in devices determined to be "in great shape"... Still no promo credit on bill.

[nepenthe89]

On 1/18/2024, I received this promotional email:

I had three active, paid off Samsung phones on my account to trade in, an S9+ & two  S9s.  So, I pre-ordered 3 replacements, two S24 Ultras & an S24+, and sent the old phones in for trade-in credit.  I received the 3 new phones, when they were released at the end of January, no problem. 

On 2/5/2024, I received three emails.  There was one email for each of the three phones that I had sent in for credit

On 2/29/2024, I noticed that the promotional credit had not been applied to my billing.  At that time, I chatted with a Verizon Representative online to request a promotional credit adjustment.  She assured me that one would be submitted on my behalf.  It's been over a month since that chat, and over two months since my trade ins have been assessed, and nothing has changed.  I have not received any promotional trade in credit, as of yet (4/8/2024), on any of my bills.  I'm not sure who to contact next.  Thanks for any help that you can give me! 

[vzw_customer_support]

nepenthe89, thank you for reaching out to us and sharing those details. We understand how important it is to receive all of your eligible promotional offers. We will be glad to take a closer look at your account to investigate further. Be on the lookout for a Private Message from us so that we can assist in reviewing your account specific information. 

-Andi

[nepenthe89]

On 1/18/2024, I received this promotional email from Verizon:

“The power of Galaxy AI, on us.

Get the epic Samsung Galaxy S24+ with AI, on us.*

Upgrade and trade in any Samsung phone. Any model. Any condition. Guaranteed.

Keep your current plan.

Your current device has never been worth more!

Pre-order now

Or get this one for $5/mo.

Choose the epic Samsung Galaxy S24 Ultra with AI for $5/mo.**

Upgrade and trade in any Samsung phone. Any model. Any condition. Guaranteed.

$5/mo. for 36 mos.; 0% APR. Retail price: $1,419.99. Keep your current plan.

Pre-order now.”

I had three active, paid off Samsung phones on my account to trade in, an S9+ & two  S9s.  So, I pre-ordered 3 replacements, two S24 Ultras & an S24+, and sent the old phones in for trade-in credit.  I received the 3 new phones, when they were released at the end of January, no problem.  On 2/5/2024, I received three emails.  There was one email for each of the three phones that I had sent in for credit:

EMAIL FROM TRADE-IN #1:

“Let's see your device's value.

The device you traded in for order number 4082814 is in great shape. You can check out your bill credit on your next bill summary at My Verizon.

Download a Verizon Resale Tax Form for your records.

Trade-in Details

Final trade-in value:       $31.11/mo for 36 months

Submission ID:     237277278399330

Make/Model:        Samsung/Samsung Galaxy S9+ 64GB in Midnight Black

IMEI: 352411091410434

Submission date:  01/18/2024”

EMAIL FROM TRADE-IN #2:

 “Let's see your device's value.

The device you traded in for order number 1280633 is in great shape. You can check out your bill credit on your next bill summary at My Verizon.

Download a Verizon Resale Tax Form for your records.

Trade-in Details

Final trade-in value:       $31.11/mo for 36 months

Submission ID:     215087624147047

Make/Model:        Samsung/Samsung Galaxy S9 64GB in Midnight Black

IMEI: 353305098600329

Submission date:  01/18/2024”

EMAIL FROM TRADE-IN #3:

“Let's see your device's value.

The device you traded in for order number 4084398 is in great shape. You can check out your bill credit on your next bill summary at My Verizon.

Download a Verizon Resale Tax Form for your records.

Trade-in Details

Final trade-in value:       $27.78/mo for 36 months

Submission ID:     296465760614911

Make/Model:        Samsung/Samsung Galaxy S9 64GB in Midnight Black

IMEI: 353305098600345

Submission date:  01/19/2024

On 2/29/2024, I noticed that the promotional credit had not been applied to my billing.  At that time, I chatted with a Verizon Representative online to request a promotional credit adjustment.  She assured me that one would be submitted on my behalf.  It's been over a month since that chat, and over two months since my trade ins have been assessed, and nothing has changed.  I have not received any promotional trade in credit, as of yet (4/9/2024), on any of my bills. 

The links that you guys keep sending me expire by the time I can use them.

Of course you have my permission to access my account.  That is why I have taken the time to write a very self-explanatory, detailed letter here of my situation.  So, that you can access & fix my account.  Thanks so much!