I have been a Verizon customer for 21 years.
All I wanted was to trade in my Galaxy s21 for a newer model.
I answered push notifications from Verizon, followed the prompts on My Verizon, then selected the newer phone. It was mailed to me promptly, a very nice product.
I went into a local store to surrender the older model instead of mailing it in. The Service Representative, in a condescending tone, told me that my trade-in was only $100 instead of $800. He said that, although My Verizon said it was the larger amount, it was wrong. He told me that I should have looked in the fine print, and that I even selected the wrong plan.
I asked why My Verizon DID NOT stop me if the selections were wrong, he just shrugged. I asked them to take the phone back and give my the S21. No explanations, no apologies from the Rep. He even charged my a $50 Restocking Fee. I even tried to appeal to the Store Manager. No explanation. No offer of resolution offered by anyone. Thank goodness I had not reset the old phone to Factory Settings.
I have been a loyal customer, helping to set the foundation of this company that became Verizon. I have other carriers that are pleading with me to change to their services. As long as I am not treated as I was by this company's representatives, I have a reason to go now.
After 21 years of being a loyal customer.
All I wanted was to trade in my phone.
We are sorry to read that you had this negative experience with your trade, as this is never what we want for any of our customers, especially after all these years with us. If you have any questions about our current trade-in promotions, let us know, and we'll be glad to help.
~Freddy
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