I have been dealing with this issue for a couple weeks now. I just switched over to Verizon and I was suppose to send back my old phone as a trade in. At the same time I was suppose to send back my work/professional laptop to my ex employer. They both were going through ups and the labels were placed on the wrong boxes. I have have tons of tickets created by Verizon for every time I have called. I needed the laptop to be sent back to me and I have been told on numerous occasions that it would be sent back. Then I have been told I would be called about the item and I havenโt received any call backs. Now I call today and I was told I canโt get the laptop back after 2 weeks this is what im being told. My company is now wanting to sue for the laptop to receive it back. I need someone to tell me what needs to be done. It was an honest mistake and itโs going to be taken further.
We're sorry to read about your situation regarding this device being sent to us accidentally. Please reply to our private message. ~Peter
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