I recently switched to Verizon in September from a different cell phone provider, and I sent my old phone in for a trade-in credit. I received the trade-in information and was informed that the credit would be applied to my account within a few billing cycles, but I have not received anything yet.
I have the same issue. At the Verizon store I was told if I traded in my current phone and upgraded to a current plan the new iPhone would be free. 3 months later I'm being told the iPhone I traded in is worth zero dollars in credit and I must pay the full price for the new phone.
I was also told by a Verizon rep that even though a store front says Verizon, they aren't all "real" Verizon stores. How is the consumer to know which stores are "real" and which aren't?!
Hello. We are here to help with your Trade-In concerns. To better assist, I'll be sending a Private Message, please reply to it, so we can get started.
~Maria
Hey, JaHartley024, we're here to help with your trade-in offer. So we can best assist, we will be reaching out via Private Message.
-Lauren
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