Last week I went to Verizon with my 12 year old son to purchase him a new phone. While there I remembered that I never sent in my phone the year before because I never recd the box in the mail from Verizon. I set it aside and forgot about it. I asked the salesman who sold me the phone to check to see if I was getting the credit for the trade-in. He confirmed I wasn’t. He said to bring the phone to the store (which is what happens now-no more mailing boxes) so I did and I opened a ticket for them to review and just recd notification Verizon is giving me a credit of $1.76. I have always been a loyal customer with Verizon and I am disappointed they didn’t honor the $17 monthly credit since I have read where quite a few people never recd their boxes. I’m asking for this to get excalayed and reviewed. Thank you.
Kmschub, we're sorry to hear that you had forgotten to trade in your device due to not receiving a trade-in box. We'd like to take a closer look at your account and review the details of your trade to better assist. To better assist, we'll be sending a Private Note.
~Izzy
You never got the special box (custom box) Verizon usually sends for trade-in phones. Because of that, you missed out on the bigger trade-in value for your phone. Verizon only gave you a small credit for recycling it in-store. Since you've been a loyal customer, ask them to review your situation again and see if they can give you the full trade-in credit you deserve.
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