Never received trade in credit
Pwill9313
Newbie

"I switched from one provider to Verizon. Verizon approved trade in credit during phone call in September... I mailed and they received my phones in September... I have messages from Verizon confirming along with tracking info that phones were received. Its December and still no credit...

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4 Replies
Pwill9313
Newbie

Issue has been resolved. I would recommend emailing the executive team if you have any issues unresolved. 

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vzw_customer_support
Customer Service Rep

Pwill9313, we definitely want to make sure that you receive trade-in credit for the devices you sent us. We'd love to take a closer look at your account, and help find out what's going on. To better assist, we'll be sending a Private Message. 

 

~Izzy

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mikelee221
Newbie

I have the same issue. i have been escalating my issue for 5 months now. Each time, someone opens a ticket, but nothing gets resolved. Lost over $1,500 because they never applied 2 of my trade-ins. 

Thinking of switching to T-Mobileโ€ฆ 

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vzw_customer_support
Customer Service Rep

frustratedverizon, we hear you and we are here to help. So that we can investigate further, we will be sending you a Private Message so that we can gather some account specific details. 

-Andi

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