I contacted Verizon via chat because I got an email about upgrading my current phone under the early upgrade program and the email stated
Congratulations! Your current device is at least 50% paid off. You’re now eligible for our early upgrade program*, which lets you return your IPHONE 12 PRO MAX eSIM for a new iPhone. We’ll even pay off your phone’s remaining balance. It’s that easy. And for a limited time, get iPhone 14 (128 GB) on us. Or $800 off iPhone 14 or 14 Pro.
in which they told me that I would have to pay off my current phone and would not proceed until I agreed to pay off current phone. I sent them the email I got and stated that the email says that Verizon would and I quote “we’ll even pay off your phone’s remaining balance” . They told me sorry can’t help you the only way you can upgrade is to pay off your current phone . It went like this back and forth for about 20 minutes even copying the email and paste email for them to see and I kept getting the response sorry can’t do that pay off your phone so we can proceed in a nice way of course. Anyway don’t make promises you can’t keep that’s how you lose loyal customers
We're sorry to hear that you're having problems with your upgrade. We'd love to help you upgrade your device ASAP. We'll send you a Private Note so we can assist.
~Jesse
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