No Credit Received for Iphone Promo Trade
Malia73
Enthusiast - Level 2

I see. I, like many have not been receiving their credit from the Iphone Promo back in December 2022. I have the same issue and have numerous  Chats with several agents since January 2023.

I'm always asked how much of a credit am I expecting to see, was the phone turned in and do you have the tracking number Then once the agent sees all the previous notes and the 2 promotional correction forms have been already been filled out and not honored, they disappear and a new agent jumps in the chat and says ..how may i help you?? In a chat right now with Agent #2  for today. I've been with Verizon for 8 years in their system, but was with Alltel when they were acquired by Verizon. I thought I'd never leave Verizon, but this is beyond ridiculous.  To have to fight for a promo that was offered to me.  I would of never done the trade in , the phone was fine and paid off. 

So now I have to file a complaint with the FCC and BBB, from what I've read from everyone else in order to get this resolved.

Apple iPhone 13 Pro 

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Malia73
Enthusiast - Level 2

After dealing with 2 different agent for hours. they now tell me that since its been over 8 months since the promo, they can credit me 2 months now and I will have to call in every month for the next 34 months to get my credit. Even though They have  previously file 2 promo credit correction forms ( one in Feb and one in June). that have been submitted. 

Nothing but a headache.

 

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