On Sept 5 2023 Verizon offered a trade in deal on my LG and 50% off on my husband's Samsung phone. We went with the promo offer. No discounts or promos have been made. I have been back to the store 5 times. Each time " SOMETHING WAS APPLIED" and we were told it will take a couple of Billing cycles. Nothing. Has. Happened. I feel like I've been CHEATED by Verizon. We technically have paid off the mobile phone bill, and we are still being charged. This seems to be a big problem for a couple of years. I want this resolved quickly and completely. Angrily
Five times is four too many to be dealing with a billing issue and returning to the store, Camilla310. We certainly want to take a closer look into this, as I wouldn't be happy if I had the same experience. Please be on the lookout for a private note from us, so that we can better assist.
-Joseph
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