I have trade-in 3 devices as part of promotional campaign. These devices were submitted, within 30 days, at store where it was checked and received. After a month I received a mail stating that promotional credit is removed for 2 devices as it was not submitted within 30 days. I called customer care when they said that it is a wrong notification and was told that our promotional credit is not removed. But in subsequent billing cycles I noticed that I have been charged for 2 devices for which promotional credit was removed for wrong reason. I am really frustrated and don't understand whom to approach to resolve this issue.
We're sorry to read about the issue with your trade ins, and we're here to help. We'll be sending a private note. ~Peter
@AngryHari your situation is less than ideal however it should be easy to get a handle on it and turn it around
What you will probably find to be quickest is going to your Verizon store with the receipt or confirmation in hand to have them verify dates, determine and apply your credits. If no receipt, perhaps a system generated text or email on your devices?
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