Remote 800

[Ousleychristie]

I visited a verizon store local  in February my husband and I took part in their promotion deal( $800 prepaid visa master card)to pay off old phones.  if switching from are old carriers to new customers for a Verizon The Verizon rep, in store was the rep who done all this. We even traded in the old devices that same day to get  the  credit deal  for each phone. I can turn in each old phone there too.  He said when I turn my old phone in, I would  receive  those rebates come off each phone mind you this isn’t a small account this was my husband (1) myself (2) child (3) child (4) and a watching (5) new lines that it may take a bill cycle to start showing up.thats fine, but to let him know and he would request for the adjustment for promo trade-in credit to each line .  I did all that and he failed to get me my credit, so I have called in, ive chatted and I have numerous times went in to that same store and the rep who done the sale, Has even called customer service and have went throw every step again, then finally got just the credits for each line and that the “open ticket that I had already created over the 800.00 prepaid virtual card that I should receive that email within three days to my email and that it would give me the link to claim or to claim in my Verizon app. that customer support rep who was on the phone with the Verizon salesman and myself confirm everything, and we was told the prepaid virtual  credit  email would be sent very "soon."  The  credit for each trade in phone was credited then took right back off, by the time I got back home it showed me that they have been changes made and was credits applied, then later on the next days took right back off. Then the “ticket number….of the 800.00 Virtual card was “RESOLVED “ I signed into my Verizon app and called my local  same  reps/sales in store on the phone, and was promised the credits would apply "soon."  It's been two weeks  and still nothing and now my bills keeps getting credits/then take off again. Plus before it keeps doing so my bills is hight then what my old phone bills were that’s the reason we switched oh yeah I can’t forget that when the sale was made 4/19/25 are address was the correct street address but the city and zip code wasn’t. And why I asked? Because the “billing” address couldn’t be were i actually live because they have contacts with other cell services that they can’t have customers in this area!! And the service is horrible thank god I didn’t switch my home internet because at multiple days each day (I live in town) we have sos that we have no access unless we are connected to a WiFi. Whether it’s here at are home or the kids out in town.  I do have a screenshot of promotion, but I don't know if that would help with anything. I just know if we was aware and told up front that this isn’t there service area I would have never switched and here we are. Now because we have not received the 800 prepaid card to use to pay off are services with the other company it’s well over the 800 amount.

Hopefully I can get some resolution on all this .This has been a nightmare and I WOULD NEVER RECOMMEND this company!! To my worst enemies!! the customer service rep was a horrible rep. because at one point she told him that she knew what she was “talking” about, that he was giving me wrong information that were was “my proof”. Umm the contract I signed that day 4/25. And oh yea not to forget that she said  they were charging me extra (100 +)  my account  in January 2025. Said the reason my bill was higher was because I didn’t pay my first bill.

Yes I did I actually paid it March 6 or 7th before my bill was even due, so I could get ahead and know what it would be!! And so I went into the local store paid in with a person working that day and then… oh wait I’m going to charge you a month before you even had service with  Verizon !! And she told him he had no clue and that’s the way they have always done so. HOW can someone charge you away before the date of sales? It’s not prepaid plus prepay it month to month. If I don’t pay it the next month on the due date you wouldn’t have service!! 

So yeah It’s been a nightmare and I would never switched! I’m so disappointed and now I’m stuck

[vzw_customer_support]

We're sorry to read about the issues you have encountered with getting the offers on your account, and we want to take a look at your concern. We'll be sending a private message. ~Peter