Selected Offer(Return your device for Credit)

[Chepe1]

Hello today, I was looking into upgrading to the iPhone 16 pro and I have the iPhone 13 with a balance still of 222.16

The thing is that I saw this offer and I wanted to know if it was truth as I have called and chat with Verizon reps and it looks like no one knows what am talking about they think am lie about what I see on my screen 

the offer say 

Return you device for Credit.

If the device is in good condition, You'll receive $999.99 towards your new device, lowering its monthly payments.

I have put a picture of it 

[vzw_customer_support]

Hello, Chepe1. Help is here as we always want to see our customers take advantage of any applicable promotion we offer. My apologies but the screenshot didn't come through on our end. Please share more details on what the promotion is. Also, we can check your account to see what your line qualifies for. I have sent you a Private Message. 

-Natasha

[ALS001]

I feel for you I switched for reason and then found out I must change to highest mobile plan to get my two new iPhones for free.

There was up four techs who tole me nothing about upgrading my plan to get the upgrades for free. Not until the last tech did I say WAIT let me read ALL the info on this upgrade and I found out about I must upgrade my plan first.

Should have stayed at my old provider. As a long time Verizon customer now  with Fios and before that DSL and before that dialup and always landline service since the days of Bell Atlantic I feel I was taken advantage of badly. Not sure if I even want to stay with Verizon for any services.