TRADE-IN STATUS
DISSATISFIED56

SORRY FIRST OF ALL, I AM VISUALLY IMPAIRED SO IT'S EASIER FOR ME TO USE CAPS..

I STARTED THE PROCESS ON 7 OCT, WITH A "$800. PRO-MO TRADE-IN, AND PURCHASE OF THE NEW S23 ULTRA AND UPDATING MY PLAN".   I WAS TOLD THAT IT WOULD TAKE "3 - 5 BUSINESS DAYS, AFTER THE WAREHOUSE REC'D MY TRADE-IN AND AN EMAIL", AND HAVE IT ACCESSED.   I WAITED AFTER "2 WEEKS" I STARTED CALLING AND CHECKED MY  ACCT WHICH SHOWED:  "REC'D 26 OCT AT THE WAREHOUSE".    I HAVE YET TO GET AN EMAIL OR A STRAIGHT ANSWER OR CALL BACK (WHEN TOLD)  FROM  A "REP OR SUPERVISOR ON THE STATUS OF MY TRADE-IN.    (I JUST CONTINUE TO BE TOLD WHAT I ALREADY KNOW FROM MY ACCT).    MY ACCT SHOWS THEY REC'D:  26 OCT - "YOUR DEVICE IS BEING EVALUATED", THEN SHOWS:  ACCESSED -  "ESTIMATED OCT 31". 

IT IS NOW "25 NOV", SPOKE TO A REP EARLIER AND WAS TOLD THEY DO NOT KNOW WHY IT STILL HAS NOT BEEN ACCESSED., STILL NO ANSWER!!     THE OTHER THING I DON'T UNDERSTAND  IS HOW CAN THEY "NOT"  HAVE ACCESS TO ANYONE IN THE WAREHOUSE TO FIND OUT WHY IT IS TAKING SO LONG OR THE STATUS"!!   AGAIN TO BE BE TOLD, THERE IS NOTHING THEY CAN DO ABOUT IT, BUT JUST WAIT, UNTIL WHEN  THEY CAN'T TELL ME THAT EITHER.   

ON 5 NOV I WAS TOLD THAT THERE WAS A "CLICH IN THE WAREHOUSE SYSTEM.  I ASKED "SO THERE'S BEEN A CLICH SINCE THE 26TH OV OCT?, CAN'T ANWSER THAT.    THEY DON'T SEEM TO BE TOO CONCERNED ABOUT WHAT'S GOING ON.  IT IS A SCARY THING NOT TO KNOW WHAT'S GOING ON WITH MY TRADE-IN, MY THOUGHT IS SOMEONE LOST IT, OR IT WAS DAMAGED.  (FYI, I SUFFER FROM PTSD AND ANXIETY TO MAKE MATTERS WORSE).  I ALSO HAVE A PRO-MO WITH AN $800 TRADE-ING DISCOUNT SO I WILL NOT RELAX UNTIL THIS GOES THROUGH AND COMPLETED.   I GET A STRAIGHT ANSWER FROM SOMEONE "HIGHER UP" THE CHAIN.  WHICH I WAS ALSO TOLD THERE ISN'T ANYONE BE-SIDES THE SUPERVISOR...

NOTE:  I WENT THRU A PRO-MO YEARS AGO , BUT THE ACCESSMENT WAS DONE IN "3DAYS BY THE WAREHOUSE AFTER THEY REC'D IT", NO PROBLEM...

I AM SO DIS-SATISFIED AND  UPSET WITH CUSTOMER SERVICE NOW A DAYS, I  GET A DIFFERRENT ANSWER TO THE SAME QUESTION EVERY TIME I CALL...

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Re: TRADE-IN STATUS
vzw_customer_support
Customer Service Rep

I NOTICED YOU MENTIONED IT IS EASIER FOR YOU WITH ALL CAPS SO I FIGURED I WOULD ALSO REPLY IN SIMILAR FASHION. I KNOW HOW CONCERNED I WOULD BE FOR MY $800 PROMOTION AS WELL IF I WAS HAVING ISSUES WITH A TRADE-IN DEVICE BEING RECEIVED. I APPRECIATE YOU TAKING TIME TO EXPLAIN YOUR EXPERIENCE WITH ME, AND WE WOULD BE HAPPY TO CHECK ON THAT FOR YOU, AND SEE WHAT IS HAPPENING. PLEASE BE ON THE LOOKOUT FOR A PRIVATE NOTE FROM US SO WE CAN BETTER ASSIST.

-Joseph

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Re: TRADE-IN STATUS
vzw_customer_support
Customer Service Rep

 

WE APPRECIATE YOU REACHING OUT. PLEASE SEND US A PRIVATE NOTE IF YOU STILL NEED ASSITANCE. -Joe

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Re: TRADE-IN STATUS
vzw_customer_support
Customer Service Rep

 

PLEASE SEND US A PRIVATE MESSAGE. IF YOU CANT MESSAGE US HERE. CONTACT US HERE: https://www.verizon.com/support/contact-us/#mobile -Joe

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