Trade In Credit Issue
SATEMG
Newbie

I traded in an I-phone 12 Pro Max last October and was supposed to receive $800 credit.  2  months later I receive $360 credit for my phone.  Im being told that for me to get the $800 credit I would have had to by a phone under a payment plan for me to get that credit. That would have been nice to know when Im trading in the phone at the store. where they tell me I will get $800 credit, knowing that I  havent brought a brought a new phone along with that process. Every communication I receive about the device  says $800

So all Im trying to do is get my $800 credit and were talking about Verizon credit here. I cant use it anywhere else but verizon yet this process is becoming so much of a pain. Im thinking I about jumping ship to another carrier.

I called about this issue with customer support 3 times and had to go through the process of explaining everything over and over again. Was promised call backs on this issue every time and I never get a call back. I been with VZW for 10+ years now and have had many issues with my account but I was always able to get it resolved no matter the issue. Im not sure what going on with this customer support but it feel like your speaking to a brick wall for an hour that tells you we are going to call you back...then nothing happens.

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Re: Trade In Credit Issue
vzw_customer_support
Customer Service Rep

Hey there! We'd love to help and turn this experience around for you! To begin, please send us a Private Note. *Kris

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Re: Trade In Credit Issue
vzw_customer_support
Customer Service Rep

I will be more than happy to assist you with your concerns today. I know how frustrating and inconvenient this situation can be and will love to provide the best solution for you. To accomplish this for you today I will need access to your Account. With that being said please use the link below to authenticate your Account. Once you do, I will have access to your Account, so I can find the best solution for you. After you authenticate, a new chat window will come up called the "Secure Channel" chat where we will continue this interaction to the end. Please send me a message there once it comes up, this is to make sure your private information stays that way.

By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:https://www.verizonwireless.com/campaign/smauth

*V

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