I traded in 2 iphones in September. They were received at the Fort Worth facility. I was notified of minor deductions on both phones. It was all posted in MyVerizon. In November I was notified Verizon never received my phones and my account was wiped clean of the information related to the receipt of my phones. I do have the tracking number for the receipt of my phones sent back in the proper Verizon packaging.
I have spent easily 10 hours with customer service who simply can not do anything.
I have been a good Verizon Customer and I deserve better than this. I am left with the conclusion that Verizon is stealing trade in phones and leaving customers with no recourse.
We're sorry to read about the situation with your trade ins. We're here to help. We'll be sending a private note. ~Peter
We're here to take a look at your trade in situation. Let us know if you need assistance. ~Peter
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