Trade In

[tcolligan4747]

We were at Costco Verizon Kiosks,  and the agent at counter  mentioned the $1000 trade-in and the $250 from Costco per line, was a what I though a good idea. Turns out what I see after a couple of calls  the trade in is no where near $1000. One of the phones is  Iphone 12 Pro Max 250GB (brand new.)  We were with AT&T and at this moment our old  phone are gone and looking at future bills the (3) new phones  are now costing us twice what  I was paying with AT&T. Supposed to be a lot less.

During the calls the Verizon agent(s) assured that we were well within the cutoff date. I estimate about 1-2 weeks.

We applied for the offer as we assured by a number of persons that we would get the ($1000 * 3)  for the three phones. No So!

I do have the funds for a lawyer and from what I can see viewing this issue occurs rather frequently in different forms of rebates and Customer have to resort to documenting their issues.  Should be much easier that it is.

I hope this get some attention.

[vzw_customer_support]

I know that promotions are a large part of my decision making process, especially with phones and a provider. I am sure this is very similar with your process as well tcolligan4747. We'd like to take a closer look into this concern and see what we can do to help turn this experience around. Please be on the lookout for a private note from us.

-Joseph

[tcolligan4747]

We traded (3) iphone 12 (1 Pro) and (2 ProMax). We were given ecards ($290,$290, and $260). This was accordingg to emails, but in fact the balances are ($2.90,$2.90, and $2.60). The emails were sent out on 8/10/2023. So where is the money. I have the emails and it clearly states the amounts. We were told this verbably as well. Multiple times. 

Please give us back our Iphones 12s and I will give you($2.90+$2.90+$260)

Robot does not listen to the customer, it has canned steps it takes not matter what you ask.

As you can see this has been a nightmare and dealing with your automated robot is so much fun. Where is the true customer service.

[vzw_customer_support]

We are sorry to read that you've been having issues with your promotion, and we are here to help out. To better assist you, we will be sending you a private note.

~Freddy

[vzw_customer_support]

We're still here to help. Let us know if you need assistance. ~Peter