Trade In
tcolligan4747
Enthusiast - Level 1

We were at Costco Verizon Kiosks,  and the agent at counter  mentioned the $1000 trade-in and the $250 from Costco per line, was a what I though a good idea. Turns out what I see after a couple of calls  the trade in is no where near $1000. One of the phones is  Iphone 12 Pro Max 250GB (brand new.)  We were with AT&T and at this moment our old  phone are gone and looking at future bills the (3) new phones  are now costing us twice what  I was paying with AT&T. Supposed to be a lot less.

During the calls the Verizon agent(s) assured that we were well within the cutoff date. I estimate about 1-2 weeks.

We applied for the offer as we assured by a number of persons that we would get the ($1000 * 3)  for the three phones. No So!

I do have the funds for a lawyer and from what I can see viewing this issue occurs rather frequently in different forms of rebates and Customer have to resort to documenting their issues.  Should be much easier that it is.

I hope this get some attention.

4 Replies
vzw_customer_support
Customer Service Rep

I know that promotions are a large part of my decision making process, especially with phones and a provider. I am sure this is very similar with your process as well tcolligan4747. We'd like to take a closer look into this concern and see what we can do to help turn this experience around. Please be on the lookout for a private note from us.

-Joseph

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tcolligan4747
Enthusiast - Level 1

We traded (3) iphone 12 (1 Pro) and (2 ProMax). We were given ecards ($290,$290, and $260). This was accordingg to emails, but in fact the balances are ($2.90,$2.90, and $2.60). The emails were sent out on 8/10/2023. So where is the money. I have the emails and it clearly states the amounts. We were told this verbably as well. Multiple times. 

 

Please give us back our Iphones 12s and I will give you($2.90+$2.90+$260)

 

Robot does not listen to the customer, it has canned steps it takes not matter what you ask.

As you can see this has been a nightmare and dealing with your automated robot is so much fun. Where is the true customer service.

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vzw_customer_support
Customer Service Rep

We are sorry to read that you've been having issues with your promotion, and we are here to help out. To better assist you, we will be sending you a private note.

~Freddy

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vzw_customer_support
Customer Service Rep

We're still here to help. Let us know if you need assistance. ~Peter

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