Hello,
I have been waiting since September for my two trade in credits of $800.00 dollars for my two IPhones. I have called the “customer service line” multiple times after waiting two billing cycles each time. and I had to explain the issue every time and always received the same answer. The credit will appear and be retroactive back until September. Here I am in May still waiting. What’s next? Do I go to BBB or CFPB? Social media? I felt like this was a bait and switch. I have been a customer of Verizon wireless for more than a decade and this is how they treat customers? Please help. I’m fed up! Thanks
Hello, mromad, we appreciate your loyalty over the years and want to ensure that you receive your trade-in credits. So we can best assist, I will be sending a Private Note.
-Lauren
Good afternoon, we're just checking in to see if we can still be of assistance.
-Melissa
yes please!
You should file a claim with your State Attorney's office. I have the same issue and I just filed a claim to see if they can do something.
We would like to take a look at your concern regarding your trade in credit. We've sent you a private note. ~Peter
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