I purchased an upgrade for my daughter as a Christmas gift on 11/15. The current trade ln deadline is due 30days out (12/15). Is there a way to request to have this deadline extended?
We've got your back! I will send you a private note.
-Cryssie
I have the same question. I want to buy the phone today and Verizon Customer services said I should wait a few days because of the 30 day return policy. Can you send me a private note about this? I would like to go ahead and start the trade in process/get new phone.
Hello, laneym11, good to hear you're looking to take advantage of a trade-in offer! To clarify, are you looking to take advantage of the extra time for the return period and trade-in deadline? For the return period, devices/accessories purchased between 11/28-12/12 can be returned/exchanged up to 1/12/25 so we are still a couple of days out from that. For the trade-in program, that extension is in effect so you will be able to return the phone through 1/29/25. So all in all, if you would like ot upgrade now, the extension for the trade-in would be in effect, but not the extended return/exchange period. Does this help answer your question?
-Lauren
Hi,
I purchased my iPhone 16 Pro Max from Verizon on December 2 and have a trade-in device to send. I am currently traveling, but based on previous responses on this forum and the extended trade-in policy for the holiday season, I understand I have until January 29 to complete the trade-in.
However, I recently received an email stating that my trade-in is past the 30-day window. Could you please assist in resolving this issue? I want to ensure my trade-in is processed successfully within the appropriate timeline.
Thank you for your help!
Neil
Hi, thank you for sharing all those details. We want to make sure you can take advantage of the best offer available at that time. We've sent a Private Note, please meet us there, and we can investigate further.
~Gina
I have a similar situation. Can I still mail in my phone based on the extended trade-in policy for the holiday season? I understand I have until January 29 to complete the trade-in.
I bought my device on Dec 11. Can I please extend my trade-in device period by 3 days past 30 days?
Hello nmirza,
We defintely want you to be eligible for any trade-in promotions available to you. It is important for you to send in your trade-in device as soon as possible to receive the full available amount. Have you sent in your device yet?
-Christopher
Hello,
I had a similar issue. Can I still send in my trade-in device based on the extended trade-in policy for the holiday season? I understand I have until January 29 to complete the trade-in.
Thank you for your help!
Hi wangyishine,
We want to make sure that you receive your trade in credits as promised. Have you already sent in your device?
-Necia
Hey there, we want to check in with you to see if you still needed help with this issue. We're standing by to assist, so please let us know. -Cynthia
Hi,
I purchased my iPhone 16 Pro Max from Verizon on December 31st 2024 and have a trade-in device to send. I had a family emergency and came back on Feb 3rd, I know I should’ve probably sent it earlier but things got in the way before and it’s my fault bad planning, but based on these responses on this question, I’m wondering if I can get an extension please, so I can send it asap? Maybe as early as today?
I’ve checked my emails and I haven’t gotten anything saying that my trade-in is past the 30-day window, yet. Could you please assist me in helping me out with this issue?
Thank you! -Veronica
We realize that things happen and being able to complete your trade-in is crucial. It's our priority to do everything that we can to help. A private message is being sent to assist you further.
-Sean
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