Trade in Issues

[dellaroo]

Through Verizon chat on Nov. 27, I purchased two new iPhone 15 Pros -- one for my husband and one for myself.
I was told that I would receive a substantial trade-in value for each of our iPhone 11 Pros ($830/each).

I received the new phones on Nov. 29, but did not receive any packaging or mailing labels for the trade-in phones.

I have requested trade-in materials MULTIPLE times, through chat, re-ordering myself online, and then I just spoke to a live Verizon human last week, who assured me that I would receive the mailing labels in 2-3 days.

I AM STILL WAITING.

It is clear to me that Verizon is intentionally NOT sending trade-in materials, probably assuming that frustrated customers will eventually give up.

Never again will I purchase a phone from Verizon!

[vzw_customer_support]

We want to help you with your trade in concern. We'll be sending a private message. ~Peter

[dellaroo]

I look forward to hearing from you....

[vzw_customer_support]

We just wanted to check-in with you to see if you still needed help with this issue.  We’re standing by to assist, so please let us know.

-Deb

[dellaroo]

YES:  I  need trade-in materials sent to me so that I can trade in two iPhone 11 Pros for credit on my account!

[vzw_customer_support]

We've sent you a Private Message so we can make sure you get your shipping materials.

~Jesse

[dellaroo]

Jesse,

I am unable to send you a private message. The error message says that I've exceeded my private messages -- although I've not sent any previous private messages.

Please send me your direct phone # so that I can contact you.

The replies from Verizon support have been useless  and vague. If I don't get some valid help tomorrow, I am filing complaints with the FCC and BBB....

[vzw_customer_support]

We can definitely assist with options to get you trade-in materials.  Do you have a submission id for the trade ins?  You can request resend materials from the original trade in submission. 

-Deb

[dellaroo]

I have done this mutliple times.

Could you please contact me privately? Or send me your direct contact info?

[dellaroo · Accepted solution]

I am thrilled to report that a Verizon support rep -- probably the 8th one I corresponded with on this issue --  was able to provide me with a path to FINALLY print out a mailing label to send back our two old iPhones for trade-in.

THANK YOU -- whoever you are!

[KH-OrnEsh]

Since a solution has been accepted, this topic has been closed to new replies. If you have a similar question or issue that you wish to discuss, then please feel free to start a new conversation on the most relevant board. Thanks!