Trade in Tom foolery
Chrizcolumbus
Newbie

Said I’d get 700 dollar trade in value, went to pay off phone in full to bring down my payment still owe the full amount for my new phone? Customer Service said they are in the business to keep customers   So I pay for 33 months then I get the trade credit. Told them I would like to get my trade in back then! So essentially Verizon is holding your device credit hostage for the contract time.

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Re: Trade in Tom foolery
vzw_customer_support
Customer Service Rep

 

Hello, Chrizcolumbus.

 

We really appreciate your post. If you pay your device payment agreement off with a trade in promo you will lose it. You can learn more about the trade in offer on the next link:

 

https://www.verizon.com/support/device-trade-in-program-legal/

 

>Elias

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