Trade in a phone for bill credit after preordering from Samsung.com
knox051
Enthusiast - Level 1

I placed a preorder for S23 from Samsung.com.  An $800 bill credit promotion (via Verizon) for trading in an old phone is shown on Samsung.com.  My question is how to start the trade-in and when I should start the trade-in process to get a total $800 bill credit.  I heard I should begin the trade-in process after receiving and activating the new S23.  If I go through the trade-in process right (I don't have the new phone yet), the estimated trade-in value is only $75.  Can anyone comment on the trade-in process after purchasing from a third party like Best Buy or Samsung.com?

Thank you in advance for your help

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4 Replies
vzw_customer_support
Customer Service Rep

Hey, there. Thanks for reaching out. We're happy to help you with the trade in process to get you all the information you need. When are you supposed to recieve your new device?

*Haley

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blshimp
Newbie

I have the same question, we've had new devices for a week and have no idea how to start the trade in process.

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vzw_customer_support
Customer Service Rep

blshimp,

 

It's always good to have your trade-in info squared away, and I'm happy to help out with this Samsung offer. Based on their website, it looks like it's the same promotion we offer, but I don't see the terms on how to process the trade-in on their end. So, to ensure you get the offer, I'd recommend using the link here (http://spr.ly/66063tlk0) and then clicking on "Questions about carrier offers?", which will bring up a chat window to use. They'd be able to provide the next steps to take. 

 

-Ryan

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knox051
Enthusiast - Level 1

After activating my new S23 Ultra, I have started the Verizon.com Trade-in process (search trade in and click trade in start).  I followed the instruction and was given the full promotion value for my old phone.  I recommend to drop the old phone at the corporate store for instant assessment and approval.

 

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