Trade in box lost
Riah0911
Enthusiast - Level 1

I didn’t realize I needed to save the box my new phone came in to send my old phone back. I still have the shipping label but no box. What do I do?

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Re: Trade in box lost
vzw_customer_support
Customer Service Rep

Thank you for reaching out to Verizon.  We are available to address all of your questions and concerns.  Please send us a DM.
*Theresa

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Re: Trade in box lost
vPAN1C
Enthusiast - Level 1

I lost the trade in box. I still have the envelope and shipping label. 

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Re: Trade in box lost
vzw_customer_support
Customer Service Rep

Hello! Thank you for participating in our Trade-In Program. Please do not use the envelope as that is to recycle your device. If you no longer have you are able to re-order shipping material (takes up to 3 weeks) or use a different box with the prepaid label sent for Trade-In purposes. Please check FAQ's in the link below:

 

 

https://www.verizon.com/support/trade-in-program-faqs/

 

 

~Maria

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