Trade-in credit being removed
Enthusiast - Level 1

The trade-in process is a joke.  How do I get someone to help me? My trade-in was received on 2/20 according to the tracking number. But verizon is telling me they never got it. When I call, the rep tells me all is okay and to "not worry" about it, BUT my account is being charged an extra $500 now and I cannot pay a $650 phone bill.  The last rep I chatted with told me to contact UPS, as if they have any control what happens to my phone after they deliver it.  How do I get this resolved?

1 Reply
Customer Service Rep

Good afternoon, SMCK814. We'd like to discover what happened to your trade in! Please reach out to us on Facebook, or Twitter, so we can get started. See you there!