We traded in 2 devices, 1 says recieved and other was never even updated as shipped. We have the ups shipping tracking for both that says delivered to warehouse. I have chatted with verizon and they keep saying no worry just wait but nothing is changing. The trade in device is worth $1000 on plan and I dont want to get stuck paying for my new phone.
I need help with this issue
Lisatyson,
The last thing we want you worrying about is the return shipment of your trade after you just got a new phone. We are here to help and are sending a Private Note.
-Colin
I have the same issue. I would recommend that you file a claim with your State Attorney's office. I just did the same.
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