Trade in not honored for iphone17

[mwyl73]

Hi,

I recently traded in my old phones for the new iphone17.  The agreement was to keep my old plan and receive $1100 per phone for the trade in.  I completed the transaction and checked with a Verizon representative that this full credit would be honored.  I was assured this was correct during a recorded call before sending my phones back.  

Once the phones were received, the discount was changed to $600 per phone due to my account level.   I am not sure why, as I ordered this in the store with the help of a representative and had assurances of another representative on the phone.  

Now that my phones have been returned to Verizon,  I am not sure what I can do other than explore other carrier options.  Being denied $1000 on a trade in due to a Verizon mistake is a big deal.

Beware the trade in deals, they are clearly not what they seem.

[vzw_customer_support]

Hi mwyl73, we sent a private note, so we could look further into your promotion concerns. If assistance is still needed, please engage with us there. We are here to help!

For those experiencing a similar issue, our FAQ is an excellent resource to our various mobile device deals and promos: https://www.verizon.com/support/device-deals-faqs/
If you still require assistance, please contact us for support. -Red