Trade-in not honored
FKam
Enthusiast - Level 1

Traded in 3 phones, confirmed eligibility with a rep, finalized contract, sent in phones, got a confirmation email for inspection passed and trade-in being approved for full amount. Trade in was applied to 2 phones only, called to resolve the issue, they confirmed the receipt and approval of the 3rd phone, promised to apply the trade-in credit starting from the next billing cycle, never happened. Spent hours on several chats and phone calls, it has been almost a year and I am still being overcharged monthly! 

Is there even an email address to send the documentation that we have? It is impossible to handle this over the phone or chat.

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Re: Trade-in not honored
vzw_customer_support
Customer Service Rep

Hello! I'm sorry to read that was not applied correctly your trade in offer, but I will gladly assist you. I will send you a private note to continue working.

>Karen

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