I sent my iPhone 13 back to UPS and UPS tracking shows that it was delivered to them, and then today I got a notice from Verizon saying that they never received the phone.
I see that this has happened to quite a few other people. Currently I can't even seem to get a Verizon support rep on the phone... I'm lost in their automated system. Does anyone have any suggestions? Today I tried to file a claim with UPS but they told me that, since Verizon created the shipping label, only Verizon can file the claim. ARGH. Someone from Verizon... please help me... I can't get past your automated help system, this is extremely frustrating.
We're sorry to read about the issue with your trade in and we're here to help. We'll be sending a private note.~Peter
Thank you for responding so quickly. You have all of my information, I'm looking forward to your phone call or email.
Peter, I was told by UPS that only Verizon can open a claim for this since Verizon created the shipping label. Please contact me asap, thank you.
Any update on this yet?
Your time is valuable and we are here to help. We sent a Private Note to further assist you. ~Geo
I have seen no resolution to this issue yet. I sent you my trade-in phone and have proof from UPS that you received it and yet you are charging me for it. PLEASE HELP.
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