Hello,
I recently did a trade-in my s21 Ultra to get a S23 Ultra and switched from T-mobile to Verizon. This involved using the 1000$ promotional trade-in promo.
I opened a new account and had to go with Unlimited plus plan or the first 30 days. Before placing this order for my new trade in, I confirmed with the Sales Rep if I can change the Plan and switch to a cheaper plan without losing the 1000$ promotional offer. The sales Rep confirmed that I could do this. However, I am unable to switch to a cheaper plan now and neither I am unable to switch to another account without losing the promotional offer.
This trade-in promotion looks like a pure loot. The sales rep blatantly lied to me and now I am left with paying 91$ per month on this plan whereas I was paying 30$ with T-mobile. I also lost my S21 ultra which I traded in. Now, I feel helpless with all of this.
Best.
Sorry to hear That your going thru this. I having problem getting my credits for a promo ( 6 + months now) and I've been with this company when it was Alltel { over 8 years}. All you can do is file a complaint with the FCC and BBB,. Verizon has 30 days to address the issue. From what I have seen this seems to. be the only way to get someone to be accountable. About to file my complaints today and look into going to another service provider after I pay my phones off.
Thank you for your reply. This looks like a big fraud tbh. Could you please do me favor and refer to the website where I can file this complaint.
Hello, rohandeshmukh91, I'm sorry to hear you're running into an issue with you trade-in promotion. We want to help ensure that you get the credits you deserve. You mentioned an issue with the S21 that you traded in being lost. Can you help clarify what happened?
-Lauren
What I meant is I traded the device and got eligible for 1000$ promotion. However, I am unable to switch my plan without losing the promotion.
great, thanks
Hello. Thank you for reaching out to us. We want to make sure that you are properly informed about the requirements associated with any of our promotions to avoid confusion, and we will be glad to help. We contacted you on Private Note to further assist you. ~Geo
Start a new topic or ask questions in the open forum.
