I have been dealing with an issue for 9 months, I traded a phone with verzion retailor! they procesed new device but did not take in trade in as it had cracked screen and they said i would not receive credit, they mentioned I can call verizon to ensure it and send it in within a time frame.
I called verfied and sent in a phone, after mutlitpole attemtps they didnt locate the phone, reassued I would get credit for it just wait the process to investigate. After attempting to resolve every billing cycle and dealing with multiple reps reassuring they are processing a credit for me I still do not have it on my account.
I removed my self from autopay as it would just charge me and this credit issue wouldn't get resolved, which is hurting my plan as well. im lossing about 40 a month for the last 7 months.
Overall i spent over 6 hours in total trying to resolve and as mentioned 2 different occasions reps told me they are adding the credit for 1000 and nothing.
I have filed complaint with FCC today, I have to pay late fees for this plan since im given misinforamation, lose 7 months of 40 a month, and still no 1000 credit. so i lost a phone since i mailed it in.
how is this possible? can they just rip me off?
Thank you so much for the details. I tried to send you a private note but was unable to. You need to enable private notes on your profile though the settings. When you do this please let us know so that we can further assist you in a secure platform.
~Ivone
I did it
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