8/13/24 contacted Verizon again today for assistance customer service representative (Tana) ghosted me via text messaging chat started at 4, keep stating they was looking into my issue 7pm no response and they disconnected again no resolution to 830.00 trade in credit.
8/11/2024 Four months, having the same issue as others in this forum with trying to get trade-in credit for a phone sent to Whiteland, IN shipping label/address provided by Verizon. This has been an ongoing issue since April 7th, this year ( 2024). Customer service asks the same questions each time and all Verizon agents state they are looking into the issue and documenting the problem. However, with no feedback or resolution, just continued delays and no concrete answers. This does not appear to be an individual issue and attention to this problem needs to be addressed by Verizon. Unacceptable to have the customer run around between Verizon corporate stores, individual/private store, and UPS drop off locations to file claims to resolve the issue that is clearly happening to multiple Verizon customers..
My credit should have been applied in April. However, my bill does not reflect this.
Patrickm12, we want to make sure that you receive the trade-in value of the device you sent us. We're terribly sorry to read about the issues you've experienced when trying to reach out to us for support. We'd love to take a closer look into this, and help provide a lasting solution. To best assist, we'll be sending a Private Message.
~Izzy
Hello Patrickm12,
I am running into the same issue Verizon charging me for a device that was returned. Did Verizon ever solve your issue? I was going to submit a complaint to the FCC https://consumercomplaints.fcc.gov/hc/en-us/articles/360001201223-Phone-Form-Descriptions-of-Complai....
@matt48176 wrote: I am running into the same issue Verizon charging me for a device that was returned. Did Verizon ever sol ve your issue? I was going to submit a complaint to the
matt48176, if there's a problem with a device that's been returned we for sure want to sort that out for you. As part of that, I'll need some more details. To get those, I'm going to send you a Private Message.
-John
Start a new topic or ask questions in the open forum.
