Trade in status

[johnevekim]

I upgraded my phone to the iPhone 15 Pro, trading in my old phone for a $830 credit.

I received the trade-in kit and dropped it off at a UPS store on 09/28/23. It was actually delivered to the Verizon return center in Texas on 10/02/23.

However, my trade-in status hasn't updated since then. It's been stuck, and it still says, 'shipped on 09/28/23 - On the way to Verizon.'

I've called and chatted with a couple of representatives, but they just give me the same answer: I'll receive the credit once it's received and reviewed. It has been two weeks since the trade-in was delivered, and I'm concerned that I won't receive anything for my old phone, which is the 13 Pro. 

Has anyone else experienced this issue?

[vzw_customer_support · Accepted solution]

Thank you for sharing the details of your trade experience johnevekim. We certainly want to take a closer look at your specific trade information. It is correct that promotion credits will update once the device is checked in and this can take up to 10 business days to complete. We will reach out to you in a Private Note so that we can gather additional account specific information.

-Andi