Trade in value only half
Dkendrick809
Newbie

I was convinced by the agent at the store to trade in my perfectly good iPhone 11 Pro Max with zero damage or issues and assured I would get full value for my trade in. It was just assessed at half. I cannot get anyone to answer my questions or concerns to get the full value I was assured. Who do I need to speak to?

0 Likes
2 Replies
vzw_customer_support
Customer Service Rep

It's important that we're able to address your trade in concerns. Please see the Private Note we sent to move forward with investigation. We look forward to working with you. 

-Melissa

0 Likes
vzw_customer_support
Customer Service Rep

We always want to make sure you're getting all promos you qualify for and we'd love to help you. I'll send you a Private Note shortly.

~Jesse

0 Likes