I am a 20 year customer, thought I was doing an easy trade in online to receive $830 trade in credit. Long story short - 3 hours spent on phone with customer service to trips to the Verizon store to return the phone and still no resolution. My bill increased, told I had to change phone plans on all my lines!!!
First and foremost, we appreciate your 20 years with us, Lisagabe. I regret to learn that your recent experience with us has not reflected that, and I am to help turn this around. Since we will need account access to assist with this issue, please be on the lookout for a private message from us.
-Joseph
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