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In Feb 2023, I upgraded both phones on my account and sent the old phones back, separately, through UPS. One of them was received, one of them was not.
UPS tracking stated that the package was delivered to the dock, however it was damaged, and the box was empty.
I have chatted with 3 different Verizon Wireless representatives about this and each one assures me that a ticket is being put in along with a promo fallout form and I will receive credit in 2-3 billing cycles. It is now October and I still haven't seen any credits on my account. Meanwhile, I'm being charged $22.22 for the past 6 months , totaling $133.32, and counting.
What do I have to do to get some one competent to resolve this for me?
I went to the UPS depot where I originally dropped off the package and they told me that this happens ALL the time. There was a claim initiated and yet for some reason Verizon never completes the claim . You are insured for a reason.
And from what I see on the community boards, I am not the first person to whom this happens!
Please, could someone resolve this?
Solved! Go to Correct Answer
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I know I wouldn't want to be missing out on any promotional eligibility due to a missing trade-in device, Kelly01. Especially if it shows that we had received a damaged package with a missing phone. Let's see what we can do to help turn this around. Please be on the lookout for a private note from us.
-Joseph
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I never received anything from them, I sent mine in the same package and they said they received 1 but not the other... Go figure cost me around 1400.00 then got me for a disconnect fee after they shut my phone off. Then a reconnect fee to turn it back on.
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We're sorry to read about your situation and we're here to help. We'll be sending a private note. ~Peter
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I know I wouldn't want to be missing out on any promotional eligibility due to a missing trade-in device, Kelly01. Especially if it shows that we had received a damaged package with a missing phone. Let's see what we can do to help turn this around. Please be on the lookout for a private note from us.
-Joseph
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Hello Verizon, unfortunately my trade in phone (an iPhone 12 Pro Max) is lost in transit. I dropped it off at a UPS access location self standing box at Voices of America Center Drive on 7/5/2024 at 3pm. Pickup was supposed to be 5pm. It never shows processed for pick up. The tracking is 1ZB3469X9026341690. I’ve attempted to file a UPS claim but repeatedly get an error message”Cannot Submit Claim” and a request to connect my UPS account. I do that and still get an error message. Since Verizon supplied the shipping label I believe that Verizon needs to initiate the claim. Please let me know what next steps are needed. Thank you!
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We are stunned to see your package was lost. We understan this can be overwhelming. Our goal is to aid you in the best way possible.
We sent you a Private message. Please review at your earliest convenience.
~Gilbert
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I am still waiting on a resolution to my support request
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07/26/2024 Verizon Msg: We have an update on your support request #9740760. A representative will contact you soon with an update on the status of your request.
However a rep has not called.
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We are truly sorry for any delays. Our goal is to provide the support you deserve.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
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We want to make sure that we are able to take care of any issues you might have. Could you provide us with additional details of the request you submitted?
~Freddy
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