I traded in my iPhone through Verizon's trade in program in August to get there promotion. Verizon sent me a box with shipping label to send my iPhone back to them through UPS. We sent the iPhone back in the box that Verizon provided us with paid shipping. I called Verizon to see if they received the iPhone which one Verizon staff said they did. So I was thinking everything had been resolved until I received my bill showing I never received their promotion. I called Verizon several times after that spending no less than an hour at a time with no help. UPS lost my trade in phone and I can't file a claim. It needs to come from Verizon. Verizon tells me I need to go to UPS to resolve it. I regret going through Verizon. It's been nothing but wasted hours on the phone with no help.
I'm a long term customer of Verizon. I'm disappointed and frustrated with the issue of the lost iPhone, inconsistent answers from Verizon staff, and multiple wasted time on the phone with them trying to resolve the issues.
Hello, LKRK, I'm sorry to hear your phone was lost on the way to our warehouse and you've had to reach out multiple times about this issue. We appreciate your loyalty and want to ensure that you have a resolution. So we can best assist, we will be reaching out via Private Note.
-Lauren
It is insane to see how many trade-ins have been “lost”. We are encountering the same thing. I’ve already reached out to UPS who cannot help because Verizon was the “sender” on the package, not me.
I have the documentation that the phone was sent, so Verizon should honor their offer of $350 credit.
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