Unable to access QR code for device trade in

[BSciola3434]

Just upgraded to an s24 and used my previous device for trade in.  Now when I try to access the link for the QR code to ship from the email I was sent, I'm getting the error below.  Same error message when I try to review the details of the trade in from the portal. Please advise.  

[vzw_customer_support]

Congratulations on your phone, and thank you for participating on our Trade-In Program. To better assist, please tell us. Are you using your mobile or PC to access the Trade-In website? Please check valuable information on the links below:

https://www.verizon.com/support/trade-in-program-faqs/

https://www.verizon.com/trade-in/faq/

To check the status of your Trade-In, enter your Submission ID here: https://www.verizon.com/od/trade-in/checkStatus/?businessUser#/

~Maria

[BSciola3434]

Hello - the screens below are from PC but I am getting the same error from the MyVerizon app.  It's like the trade-in was removed from the account

[vzw_customer_support]

Thank you for the information. Did you access My Verizon account owner or account manager/authorized user profile?

~Maria

[BSciola3434]

I am signed into the owner profile

[vzw_customer_support]

Thank you for the clarification. If the problem persists, let us know, and we can look into alternative options so that you can return your device.

~Freddy

[BSciola3434]

Hello - Any update on this?

[mcklamik]

The QR code does not generate. Went to the UPS store. They must have this to return the phone. 
Next, I went to a local Verizon store. NO HELP. Directed me to yet another ‘Corporate’ Verizon store. All they could give me was this number to call during business hours. 1-800-392-0717. “Loyalty Team”. 
Ridiculous. 
Chatted with an online representative…COMPLETELY USELESS!  He told me to start a generic return of the device. When asked about the $830 credit program….said to just wait and see. SERIOUSY!?!?!

I have been with Verizon (and it predecessor) since 1989. I have 6 active phones. 

[vzw_customer_support]

@mcklamik  wrote: The QR code does not generate. Went to the UPS store. They must have this to return the phone. 

Congratulations on your new phone! We certainly want to ensure that you have a smooth process when trading in your device and we are concerned to learn that you are experiencing issues when attempting to complete the trade in process. Is the QR code located in an email? If so, can you attempt to access your email from a different browser window? When using the link below to access your trade in details, does it allow for you to request a new QR code?

https://www.verizon.com/sales/digital/tradeinstatus.html

-Andi