Verizon Not honoring Promotions and No one seems to be able to help
Solomons
Enthusiast - Level 2

I bought 2 iPhone 14 pros in November and was promised a promotion for a trade-in.  I have it in writing.  I was initially given the promotion and then it was withdrawn.  I chatted with multiple reps and they all had different ways to deal with this and different reasons.  I finally got to a rep who said he would file a form to have the promotion restored.  Nothing happened.  This has beed going on for 7 weeks.  I can get no reliable help.  Is there no one at Verizon who can solve things?  I would have been better off going through Apple as they had discounts available at that time and a better deal on trade-ins without a promotion.  I have been with Verizon for many years, but I am contemplating leaving over this.  It seems like Bait 7 Switch and no one seems trained to help.

Re: Verizon Not honoring Promotions and No one seems to be able to help
vzw_customer_support
Customer Service Rep

We understand how important it is for your promotion to run smoothly. Have you checked your trade in submission ID? This will show you exactly why the promotion fell off. What is the reason that is listed there?

*Ellisandra

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Re: Verizon Not honoring Promotions and No one seems to be able to help
Solomons
Enthusiast - Level 2

Have no idea where that is.  The point is, I was told that the promotion was a done deal.  It needs to be fixed. and I need to be given what I was promised.  Can I get someone to call me and work this case?

Re: Verizon Not honoring Promotions and No one seems to be able to help
vzw_customer_support
Customer Service Rep

 

We understand the importance of getting the  promotion for the trade ins on your devices. I would be more than happy to check over the account, and see what is going on, and check the process of the form that was filled out, and if there are any steps that need to be taken. *Rhonda

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Re: Verizon Not honoring Promotions and No one seems to be able to help
Solomons
Enthusiast - Level 2

Thanks!  How do we get in touch?

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Re: Verizon Not honoring Promotions and No one seems to be able to help
vzw_customer_support
Customer Service Rep

Taking full advantage of your promotions is important; our offers and promotions are systematically applied as long as all requirements are met. Please tell us more about the promotion. Share details. I assure you we will do all the research necessary to get this resolved for you. 

-Evelyn

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Re: Verizon Not honoring Promotions and No one seems to be able to help
Solomons
Enthusiast - Level 2

How do we communicate privately?

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Re: Verizon Not honoring Promotions and No one seems to be able to help
vzw_customer_support
Customer Service Rep

Hello there, Solomons. Thank you for reaching out to us. There should be a button on your end that will allow you to send a Private Note. These things are usually at the header of your page. Do you see that?

 

*Faith

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Re: Verizon Not honoring Promotions and No one seems to be able to help
Solomons
Enthusiast - Level 2

No, i do not see the button.  Can someone call me please.  The promotion has still not been honored and is not honored on next month's bill.  I need this resolved.  

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Re: Verizon Not honoring Promotions and No one seems to be able to help
jamello716
Enthusiast - Level 1

I have been having this same issue for 7 months, and no one can help me. Good luck.

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