Verizon lost my Trade in too!
Enthusiast - Level 1

Verizon is the absolute worst.  They also lost my phone for trade in and I did an upgrade as well and they send my two envelopes so I put one phone in each and sent them both in one box with UPS. they are saying they only received one phone which is a lie and charged me $400 on my account for the upgrade phone which they received!!! I was on the phone with them for hours also got no where and I will definitely not be paying that, and they will be either fixing the issue or they are canceled and I’ll keep the new phone and just switch.  Can anyone help?!

Re: Verizon lost my Trade in too!
Customer Service Rep

Hey there, Jsparti86! We definitely want to make sure we are able to locate this device for you. Please reach out to us in a Private Note.