I walked into a verizon store and was greeted by a young lady who was very helpful and she offered me an amazing deal. It felt almost too good to be true. And that turned out to be the case. The offer was for $90 a month with unlimited everything and a brand spanking new Samsung s23 ultra, and If I traded in my Galaxy note 20 5g I would get $1000 off my new phone!!!!! I was blown away. Yes take my phone. I was told it may take a bill cycle or 2 in order for the return to process but that I would be backpayed those 2 months when it kicked in. 2 months goes by and it still hadn't kicked in. I think to myself ok let me wait another month. 3rd month goes by still nothing. So I call in to customer service. They tell me they will fix it and I should see the changes in 2 billing cycles. I'm thinking man this kinda stinks but sure I'll wait another 2 months. Those 2 months go by and still nothing. I call in again and this time I'm understandably upset the guy is helpful he changes my bill right there and gives me a credit and tells me ok its fixed, next bill you will see. Next bill comes. NOT FIXED! This time I go back into the store I got the promotion from and the lady remembers me is very nice again and tells me she is submitting a ticket and she will FOR SURE have it fixed for me. She says I will hear back in 2 days. 6 days go by and I reach out to her. She doesn't answer. I reach out on the 7th day and she tell me she received an email back stating the promo fallout was rejected to be corrected because you had submitted a ticket after 60 days since receiving device credit value reflect on your bbill.she said she can try to resubmit a ticket and explain to them throughly that i've spoken to someone before and was told it would be fixed. And she would keep me updated on that second ticket submission"
This is outrageous! They have literally taken my phone and given me nothing in return and I am so angry!! I dont know who else to reach out to in order to have this fixed but I REFUSE to allow this to happen. Something must be done. It took me 2 years to pay off my old device and I payed the original price which was $1,000. To me it's alot of money. Please for the love of god somebody help me
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