I returned my phone for a trade-in the day after I received the UPS pouch from Verizon. Now all of a sudden after I cancel my Internet service with Verizon because of poor reception in my area, I get a letter saying they did not receive the phone I returned and they will be charging me $1000 . I will file a complaint with the Better Business Bureau, the attorney general in my state and use the influencers I work with at my marketing firm to get the word out on what Verizon is doing to its customers. Horrible company for doing this to so many people. I see this is a regular business practice for Verizon.
We want to make sure we're doing everything we can to help with your trade-in. We're going to send you a Private Note so we can help figure out what's going on.
~Jesse
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