Will I lose my promotion?
Merc1811
Enthusiast - Level 1

Some backstory. I did a trade-in for an iPhone 14 pro for $800 off over 36 months. I don't really like iPhone as much as I was expecting but decided to give it a chance. 

I recently bought a pixel 7 out of pocket and want to use it instead. I want to use it on my main line that has the iPhone 14 pro on it. Keeping same plan.  Will that affect the promotion?

Tldr: I want to swap the iPhone 14 im financing, for a paid for pixel 7. Will I lose my trade in promo? (Keeping same plan and not canceling line)

1 Solution
vzw_customer_support
Customer Service Rep

Thanks for reaching out, I hope your night is going great. You ask an important question, and we want to be sure you get the answer that you need. Providing you don't cancel your line, or pay off your phone, you will continue to get the promotion. You can find out more here: http://spr.ly/66053SxPH Does that help?

-Rosie

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3 Replies
vzw_customer_support
Customer Service Rep

Thanks for reaching out, I hope your night is going great. You ask an important question, and we want to be sure you get the answer that you need. Providing you don't cancel your line, or pay off your phone, you will continue to get the promotion. You can find out more here: http://spr.ly/66053SxPH Does that help?

-Rosie

Merc1811
Enthusiast - Level 1

Thank you for the response Rosie! So just to be 100% certain. If I put the "sim card"  from the financed phone into the paid for phone the trade in promotion will still remain on the account? 

I put "sim card" in quotations because it doesn't have a sim card I would be swapping the phones through the My Verizon app. 

Edit: (and NOT change my plan or pay off the iPhone 14 being financed)

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vzw_customer_support
Customer Service Rep

Correct. So long as the device payment agreement remains active, the promotional value will also remain active. We can always lend a helping hand with that switch, to ensure nothing is impacted. 

PM us if any questions arise!

*Eli