I did the online deal where you trade in your phone and get $800 credit for iphone 14+ back in april, I chose to trade in my phone in person. When ai went to a store they told me they didn’t see the phone on trade ins, so we called customer service and they gave us a shipping label. Fast forward a month later, we get an email saying our promo didn’t go through, we call customer service again and the lady told us she fixed it and we got our promo back. Fast forward to today and it says we lost our promo AGAIN. I don’t understand how it keeps going back and forth, and i really don’t want to be on another phone call for over an hour.
We're sorry to hear you have had so much trouble with your promotion and we want to investigate. As we will need account access we will be sending a Private Note.
-Melissa
I had the same exact problem. It's crazy how incompetent Verizon is. They couldn't find my trade-in order even though I showed them the order on my phone right in front of their faces.... we sent the old phone to the warehouse with a note attached and still nothing. A family friend of mine has Sprint/T-mobile and has no problem getting upgrades AND doesn't have to even send their own phone back or PAY TAXES on it OR pay an UPGRADE CHARGE plus theirs is every 24 MONTHS not 36 months. As soon as my contract is up I'm switching over.
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