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iPhone 15
andrewbehic88
Enthusiast - Level 1
โ€Ž10-12-2023 09:10 AM

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Ever since I traded my iPhone 12 Pro Max have had nothing but issues. Lying to me about promotions and what mobile plan I needed to be on. They said with my device I would get 1,000 towards my iPhone 15 pro max. That I would only pay 5.55 for the 15. They said after they received my phone they said Iโ€™m get the promo that I would be paying 21.63. BEWARE OF THEIR AGENTS IN THE STORE AND OVER THE PHONE!!!!

I havenโ€™t even had the phone for a month and Iโ€™m already having these issues. T-Mobile cell service was bad but I didnโ€™t have these issues. โ€ƒ

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vzw_customer_support
Customer Service Rep
โ€Ž10-12-2023 09:15 AM

Thank you for bringing this to our attention. We are here to help and to make sure you receive the promotions you qualify for. We'd like to review your situation a little closer. I'll be sending you a Private Note, please reply to it, so we can further assist.

~Maria

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