lied to
nocredit23
Enthusiast - Level 1

In February 2023 I went to a Verizon store to upgrade my phone, which I did.  The representative took my "old" phone and told me he would send it to Verizon so I would receive my (promised) $1010 credit for the new phone.  That has been 2 months ago, and I am still being billed monthly for the upgrade.  I did a chat with Verizon for over two hours and no conclusion to my inquirers as to when will my credit be applied to my bill.  The person I was chatting with stopped responding to my questions.  This is horrible customer service.  I will be going back to the store in MN to demand my credit be applied.  If this does not happen I will be contacting the MN Attorney General and the BBB.  Last option will be posting my complaint on social media.

Re: lied to
vzw_customer_support
Customer Service Rep

We're sorry to hear about the issues you're having with your promotion. We'd love the chance to help you out and we'll be sending a Private Note. 

~Jesse

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Re: lied to
vzw_customer_support
Customer Service Rep

Good morning, friendly follow up to see if you got our Private Note to aid with your promotional upgrade dilemma as our goal it to provide the support you need. ~Gilbert

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